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Customer Support

Context Help

If you feel lost inside our web hosting Control Panel, the very first thing you should do is press the Help button, which is present on each and every page. A popup will open. It includes in-depth info about all the operations that you can carry out on the given page. Each popup shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast selection of educational videos demonstrating how to work with our hosting Control Panel. They're shot for those of you who would like to see how things are being done instead of only reading articles. In this way, everyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step educational videos.


If you can't find the solution you searching for, examine our extensive FAQ database, which comprises questions asked by actual people and provides real solutions. We periodically "revamp" our Frequently Asked Questions section with new questions & answers in order to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the answer you need in the FAQ section either, we have a excellent team of support engineers available 24x7x365 and eager to help you with any query. Each support ticket you submit will be answered in less than sixty minutes (the average ticket response time being just 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 201941

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com