Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help section included in your Online Control Panel. It features an immense knowledge base with frequently asked questions and detailed educational articles contributed by our seasoned tech support staff.

  • Top quality support service
  • How–To Video Clips

  • If you would rather see how an action is implemented or how a problem is taken care of, instead of just reading about it, have a look at our collection of educational video tutorials. They cover plenty of different issues and will help you quickly understand how to work with the Online Control Panel.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 tech support service and include a one–hour support ticket response guarantee. Our experienced customer service technicians will be online for you 24x7x365 and will solve any problem that you might stumble upon within less than sixty minutes after the ticket submission. In the majority of cases, a response will be given to you in less than 20 minutes.