24/7 Customer Support in Cloud Hosting
We provide you with 24/7 customer, billing and technical support for our Linux cloud hosting. Even if you aren't our client yet and you have some questions, we will help you promptly and give you the needed info, so as to give you the choice to make an informed decision when you buy a new web hosting account. We're available anytime, including holidays and weekends, and we provide you with numerous options for communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have several phone numbers globally, so that you'll be able to call the one which is closer to you. The max response time for your emails and the tickets is one hour. The typical response time is around 15-20 min, so you can forget about waiting for several days to receive support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you're able to take full advantage of our 24/7 tech support services even on official holidays. All of your web sites will be available constantly and so will we. With a lot of connection options, you will be able to select the optimal way to contact us and learn more about our solutions in case you do not have an account yet, or request support if you're already one of our customers. You're able to give us a call, start a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options come with 1-hour reply time warranty, even though it hardly ever takes more than 20 min to receive assistance irrespective of the nature of the trouble. Using our customer and technical support services, we are there for you whenever you need us, not a few days later.
24/7 Customer Support in VPS
Every single virtual private server plan that we provide includes 24/7 customer and technical support, so in case you encounter any issue with the pre-installed software on your machine or you have any pre-sales or general questions, you will be able to contact us at any moment, even holidays and weekends. For your benefit, we supply different means of communication - telephone support with several local numbers internationally, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues as it will be easier to monitor what is going on. The maximum warranted response time for all of the e-mail messages and tickets is 1 hour, however it rarely takes that long to receive assistance. When you acquire the Managed Services upgrade that we supply, our administrators will also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Hosting
With a one-hour max answer time warranty, you will benefit from lightning-fast support when you buy a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, as a result every time you open a ticket via your billing account or you send an e-mail message about any problem with the server or the pre-installed software on it at any time of the day, you will get a response within one hour, even during holidays. Our ticketing system is the perfect option when the matter in question requires longer time to be resolved or when it should be sent to our admins, because it's much easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to phone us or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 as well.