If you have purchased a hosting package and you’ve got some inquiries regarding a concrete feature/function, or in case you’ve confronted some challenge and you need help, you should be able to touch base with the respective client care staff. All web hosts deploy a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, as the fastest way to deal with an issue most often is to send a ticket. This method of communication makes the replies exchanged by both sides easy to follow and allows the tech support staff members to escalate the situation in case, for instance, a system administrator has to become involved. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which suggests that you’ll need to have at least 2 different accounts to contact the technical support team and to actually manage the hosting space. Incessantly switching from one account to the other might sometimes be a bore, not to mention the fact that it requires a very long period of time for the vast majority of hosting companies to answer the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our Linux cloud hosting isn’t separate from the hosting account. It is an integral part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to access it at any particular time with just several mouse clicks, without signing out of your web hosting account. The ticketing system features a quick-search field, which will help you track down the status of virtually any trouble ticket that you’ve already posted, in case you need it. You can also see knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to solve a given issue even before you post a ticket. The response time is no more than one hour, which goes to say that you can get timely assistance at any particular moment and if our customer support staff suggests that you do something in your account, you can do it momentarily without the need to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We find it more convenient to manage everything in a single location, which is why we’ve implemented a ticketing system into the custom-developed Hepsia hosting Control Panel, which is offered with each single semi-dedicated server plan. This will allow you to handle the correspondence with our client support staff together with your files, so you won’t have to remember one more sign-in name for some other interface. You’ll be able to open a new ticket or to track down the status of an old one with no more than several mouse clicks while you’re browsing the content hosted in your account. Moreover, you can search through older tickets using a smart search function or have a look at relevant knowledgebase articles, which provide solutions to commonly experienced challenges. The built-in ticketing system is strictly monitored 24/7 with the maximum ticket response time being just sixty minutes, so there will always be someone to assist you.