When your website hosting provider offers live chat support, you're able to speak to an agent live and find out helpful info or get a problem resolved in a very timely manner. The key advantage of using chat rather than calling to talk to a live person is that you will need only a computer with web access, therefore you won't pay any fees in case you are in another country or state. What's more, it will be quicker to copy and paste information for instance domains, usernames or error messages i.e. details that are sometimes difficult to give to the other side over the phone. The real-time chat is also a much quicker solution to contact your website hosting supplier's support crew in comparison to using a ticketing system. Last, but not least, in case some trouble needs a bit more time to be taken care of, you'll be able to do something else entirely while you wait for assistance on the live chat, so you won't lose time - something that is impossible when you are on the telephone.

Live Chat Support in Cloud Hosting

Along with the phone and ticket support, we offer live chat support too. You will be able to get in touch with us every day, which includes weekends and holidays, and we can give you more details about the Linux cloud hosting that we supply in case you are not among our customers yet, or about general and billing questions in case you already have an account. Though for solely tech matters you have to open a ticket to our technical support team, as such matters will require more time to be resolved, you may still contact us through the live chat for some tech information. To give you an example, we are able to assist you to set up an email address in your email client or troubleshoot numerous problems, saving you plenty of time. Even if our telephone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as part of our services, so that when you have any questions regarding our Linux semi-dedicated hosting, you can get in touch with our customer support team at any moment regardless if you have already acquired an account or not. Generally, the chat service is intended for billing, pre-sales and common questions and difficulties, still we're able to help you with many technical questions too. We can help you choose the right package for your web sites if you do not have an account yet, we can respond to all of the billing questions or concerns you could have or we can help you with setting up your new e-mail address on your PC or smartphone - all the abovementioned will be done timely because our live chat service is accessible all the time, every day. Any time you require help, you are able to speak to a representative and save time and effort.