One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max response time for any trouble ticket that you post or any e-mail that you send is just sixty minutes, even in case you contact us during weekends and public holidays. Whatever the nature of your query or issue might be, we will help you straight away and will provide you with the required information to sort out any problem with your sites. The actual response time typically doesn’t exceed 15 to 20 minutes, so you can forget about waiting for hours and hours to get a problem sorted out or what is even worse than that – waiting around one whole day only to obtain a reply that more info is needed whilst nothing is sorted out. We’ll give you assistance in a timely fashion because we know how valuable time can be in the dynamic electronic space. The one-hour reply time guarantee applies to any technical or billing enquiry that you may have relating to our Linux cloud hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our help desk support team reps are available all the time and they will reply to any ticket that you post from your web hosting Control Panel within only 1 hour. The response time is guaranteed regardless of whether you have a generic enquiry in regard to your semi-dedicated server or you bump into a certain obstacle and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we are available 24 hours a day, 7 days a week to take care of any general, billing or technical issue. If you get in touch with us about anything that’s within our capability, we will resolve it before we reply to you, which goes to say that you won’t have to wait around for hours or days while the problem lasts. In case there’s something that you need to do on your end, we will provide you with the necessary information – what possible solutions to try out, what actions to take, etc.