Although this isn't the most importantfactor in order to identify a dependable cloud hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and talk with a live person is a sign that you aren't working with a one-person service provider and that you can reach someone every time you need help. The telephone support for website hosting services may vary from standard to professional, thus the issues which can be resolved with a call differ based on the specific supplier. In the general case, these issues are simpler and include billing or 1st level tech issues because more complex issues often need a support ticket where both you and the administrators can track what's going on with a given situation. Nonetheless, having the option to phone call your provider can save you a lot of time and efforts for the countless small things which may eventually appear at the time you manage your web hosting account.

Phone Support in Cloud Hosting

We believe that the option to communicate with a live agent is very important, for that reason we have three support lines all around the world (USA, UK and Australia) and you are able to reach us over the phone for 14 hours every day. If you consider acquiring one of our Linux cloud hosting, for instance, you'll be able to give us a call and find more about our services before you order so as to be sure that we meet all system requirements for your web sites. Following the purchase, you can contact us about all the sales and / or billing issues you may experience, or receive any kind of general or basic tech info you need. We have aimed to find the balance between telephone and ticket support, so for strictly technical issues you will have to use our ticketing system, which will help you follow the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

Every time you want more information for the Linux semi-dedicated hosting that we provide, you can call any of the three support phone lines we have across the globe - in the U.S.A., Great Britain and Australia. By doing this, you are able to check in advance if our services are suitable for your sites. In case you are already our client and you've got a semi-dedicated account, you are able to reach us over the phone for fourteen hours a day about any type of billing or basic issues. For entirely technical troubles you will need to take advantage of our ticketing system to communicate with our tech support as someissues just need extra time to be dealt with, still we can assist you over the phone with quite a few minor tech issues as well, saving you time and efforts.